Our primary objective is to ensure your satisfaction with your purchase. Given that our products are crafted specifically for each order, returns or exchanges can only be accommodated in the event of a defect or damage to the item upon arrival.
We will not be held responsible for incorrect product selection. The /client acknowledges that it is their sole responsibility to determine that the products ordered are suitable for the purposes for which they are intended; this includes Sizing and Colour choice and style.
Should you receive a product that is damaged or defective, we kindly request that you inform us within 30 days of receipt. Providing supporting evidence, such as photographs, would be beneficial in facilitating a prompt resolution.
Upon the return and inspection of the item, we commit to dispatching a replacement within 2-3 days. Your contentment remains our foremost concern throughout this process.